Privacy Policy

Who we are

Ailsa Frank Wellbeing Ltd operates this website and the Feel Amazing app. In this policy, “we”, “us” and “our” mean Ailsa Frank Wellbeing Ltd, registered in England and Wales (company no. 09089167), registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.

Information we collect

We collect information you give us, information created when you use the site or app, and information from the stores or billing services that handle your purchase.

That can include name, email address, phone number and message details from the contact form, booking enquiry form or newsletter signup; appointment preferences (phone, St Albans or London) and the topic you want to work on; purchase and membership details from Apple, Google Play or our web checkout; account and app-use information needed to provide Feel Amazing, including Child Lock settings; technical information such as browser or device type, pages visited and diagnostic data; and cookie and similar-technology data, described in the Cookie Policy.

How we use information

We use personal data to answer enquiries and book, change or cancel one-to-one appointments; provide Feel Amazing membership, restore access and handle Family Sharing requests; process payments and renewals through Apple, Google Play or RevenueCat web billing; send information you asked for, including the newsletter if you opted in; keep the site and app secure, fix problems and understand how pages are used; and meet legal, accounting and consumer-rights duties. We do not sell your personal data.

Cookies

We use cookies and similar technologies as described in the Cookie Policy. Necessary technologies keep the site working. Optional technologies are not loaded unless you choose them. You can change that choice at any time.

How long we keep information

We keep personal data only as long as needed for the purpose we collected it: to provide membership or appointments, to keep accounting records, to handle a dispute, or to meet a legal duty. When it is no longer needed, we delete or anonymise it.

Deleting a Feel Amazing account in the app is separate from cancelling a subscription. Cancel any auto-renewing membership first, then delete the account. See Help.

Who we share information with

We share information only where needed to run the service: Webflow, which hosts this website; RevenueCat, which manages Feel Amazing subscription state for Apple, Google Play and web memberships; Apple and Google, when you buy or manage a store subscription; email and support tools used to reply to you; and professional advisers or authorities where the law requires it.

Each of those providers processes information for us, or as their own controller when you buy through their store.

Security

We use commercially reasonable measures to protect personal data. No internet transmission or storage method is completely secure.

Your rights

Under UK data protection law you can ask us to access, correct, delete or restrict your personal data, object to certain processing, or receive a copy of data you provided. You can also withdraw consent where we rely on it.

Use the contact form to make a request.

Children and teenagers

Feel Amazing includes titles written for children and teenagers, and Child Lock lets a parent or carer hide titles that are not suitable for children. One-to-one sessions for children and teenagers are booked by a parent or carer. A parent or carer should buy and manage the membership, and should use Child Lock where a young person is using the app. We do not knowingly collect personal data directly from a child in order to market to them.

International transfers

Some providers may process information outside the UK. Where that happens, they should use an appropriate safeguard, such as the UK’s approved transfer tools.

Changes

We may update this policy. The date at the top will change when we do. For a material change, we will add a clearer notice on this page.

Contact

Use the contact form or call +44 (0)20 7785 1796.

To contact us about privacy or your personal data, use the contact form or call +44 (0)20 7785 1796.