Ailsa Frank Wellbeing
Terms & Conditions
These terms are between you and Ailsa Frank Wellbeing Ltd, registered in England and Wales (company no. 09089167), registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. They cover this website, Feel Amazing membership and related digital content, and one-to-one hypnotherapy appointments. Practical how-to steps live on Help. Cookie choices are separate from these terms; see the Cookie Policy.
Using the site and app
You must be old enough to enter this contract. A parent or carer should buy and manage Feel Amazing if a child or teenager will use the titles written for them, and should use Child Lock where needed.
Website and app material, recordings, text and images are owned by or licensed to Ailsa Frank Wellbeing Ltd. You get a personal, non-transferable right to use purchased or subscribed content. Do not copy, redistribute, resell or use it commercially without permission.
Do not listen to recordings while driving or operating machinery.
Hypnotherapy is not medical treatment
Recordings, app content, website material and one-to-one sessions are not medical advice, diagnosis or treatment, and they do not replace care from a qualified health professional. Results vary and are not guaranteed. Seek medical help for medical or mental-health concerns, and do not delay treatment because of something on this site or in a session.
Feel Amazing membership
Feel Amazing is a monthly, yearly or lifetime membership to the full app. Monthly and yearly memberships include a 7-day free trial.
Monthly and yearly memberships renew automatically unless you cancel. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for. There is no separate pause button.
Lifetime membership is a one-time purchase. It does not renew.
Memberships are billed through:
- the Apple App Store
- Google Play
- our website checkout, which uses RevenueCat web billing
The store or web checkout you used controls how you manage and cancel that membership. In the app, go to More → My Subscriptions → Cancel. Web members also receive a management link by email. Full steps are on Help.
Family Sharing
On iPhone and iPad, Feel Amazing can be shared with an Apple Family group (you and up to five other family members, using Apple’s own Family Sharing). Each person keeps their own Apple Account and restores access in the app.
On Android, family access is arranged manually. Use the in-app envelope or the contact form and include the family members’ email addresses. Our team will then mirror your membership to their email within a few hours. In the meantime, ask them to get the Feel Amazing app and log in with that email. We will email you back once the membership is open for them.
Refunds
There is no 30-day money-back guarantee on Feel Amazing. That was the old download policy.
- Apple-billed purchases: request a refund through Apple
- Google Play-billed purchases: request a refund through Google
- Website purchases: use the contact form
Your statutory consumer rights are not affected.
Account and data deletion
Feel Amazing is provided by Ailsa Frank Wellbeing Ltd. This section explains how to delete your Feel Amazing account and associated data, and what we delete or keep.
Cancel membership first
Deleting your Feel Amazing account does not cancel an Apple, Google Play or website subscription. Cancel the membership first so you are not billed again. In the app: More → My Subscriptions → Cancel. Store-billed memberships are also managed in Apple or Google Play. Website members can use the management link in their email or the contact form. More steps are on Help.
Delete your account in the app
In the Feel Amazing app: More → Delete My Account → Delete.
When you delete your account in the app, we delete the account and associated app data linked to it, including your name, the email address used for the account, and purchase and entitlement records held against that app account. Deletion starts immediately and you are logged out.
After account deletion you may still be able to open free titles that don’t need an account, depending on the app version.
Request account deletion by web
Alternatively, request deletion of your Feel Amazing account and associated data through our contact form. Include the email address used for your Feel Amazing account and say that you want your account and associated data deleted. We aim to respond within 48 hours.
Delete some data without deleting your account
You can request deletion of particular app data without deleting your Feel Amazing account. Use the contact form (or the in-app envelope), include your account email, and tell us which data you want deleted. We aim to respond within 48 hours.
What we may retain
We may retain limited information where we must for legal, accounting, tax, fraud-prevention, security or dispute-resolution reasons (for example transaction records required by law). We only keep that information for as long as those purposes require, as described in our Privacy Policy.
One-to-one appointments
Phone sessions start at £175. Face-to-face sessions are £220 in St Albans and £395 in London. Most people have 2 to 4 appointments. The first is 1.5 hours; follow-ups are 1 hour.
To change or cancel, give at least 24 hours’ notice through the contact form. Your payment will be transferred to a new date or refunded.
Availability and changes
We may change, suspend or stop parts of the site or app. We cannot promise uninterrupted or error-free access. If we change these terms, we will update the date at the top of this page.
Liability and law
We do not exclude liability that UK law does not allow us to exclude, including for death or personal injury caused by negligence or for fraud.
English law governs these terms. If you are a consumer, you also have the protections of the country where you live.
Contact
Use the contact form or call +44 (0)20 7785 1796.
